A clean shopfront online, without renting a builder forever.

What to tell your assistant for a small business site

Start with the questions people ask before visiting or requesting a quote. Give your assistant the details of your actual premises and services, including any limits on where or when you can help.

• •Your business name, main activity and the customers you serve, using the words people use when calling you
• •Your services or product ranges, with published prices where relevant and a clear explanation of what needs a quote
• •Your address or service area, including the towns you cover and whether customers can visit your premises
• •Opening hours, appointment requirements, holiday closures and the phone number or contact method you actually monitor
• •Real photos of your premises, team or completed work, with captions explaining the service or product shown
• •Qualifications, customer comments and completed jobs you can substantiate, with permission to publish names or images where needed

Explain the business here, link to booking and shop services

The static site shows your services, hours, location and examples of work. Its contact form delivers enquiries to your SayLive space and email inbox. An appointment calendar that manages bookings, a stock database or an online shop with checkout belongs at a specialist service linked from the page. Anything requiring customer accounts, a database or payment is handled there.

When the business changes, request the edit in one sentence: "Add this service with its description and update our opening hours for the holiday dates below." Check the details and ask for a new publication. Your site includes 150 publications, and you can restore a previous version if a change needs undoing.

Once the site is paid, you can connect the domain you own and already use on your signs or invoices. Read the local visibility guide when preparing the name, address and contact details for the page.