Acceptable Use Policy

The line

SayLive hosts sites; it does not write them. You decide what goes on your site and you answer for it. This policy is the short list of what we will not keep serving, whoever published it and whatever it earns.

What you may not publish

• •Anything unlawful under Belgian or European Union law, or under the law where your visitors are
• •Material that sexually exploits or endangers children. There is no threshold and no discussion on this one: we remove it and we report it
• •Pages built to defraud: imitating a bank, a public service, a delivery company or any other organisation to obtain credentials, payments or identity documents
• •Malware, or anything that installs or distributes it, including redirection chains that end there
• •Content that infringes someone else's intellectual property, or that passes off their brand as yours
• •Personal data or intimate images of someone published without their consent, and content that harasses or threatens a person
• •Content inciting hatred or violence against a group or a person
• •Deceptive commercial claims: qualifications, certifications, results or reviews that are invented

One rule is ours rather than the law's: a free trial may not be used to obtain a credible web address, on a domain we own and with a valid certificate, for something that would not survive being paid for. It is why connecting your own domain requires a paid site.

How we moderate

We do not screen sites before they go online, and we do not monitor what our customers publish. No law obliges us to, and a host that pretended to would be promising something it cannot deliver. What we do is act on three things:

• •Reports. Anyone can file one at saylive.ai/report, with no account. Reports of content that keeps causing harm while it is served are looked at first
• •What we notice ourselves, in the course of running the service
• •Orders and requests from competent judicial or administrative authorities

Every decision is taken by a person. We operate no automated system that detects, classifies or decides on content, and if that ever changes this page will say so before it does.

What we can actually do

The measures available to a host are narrow, and it is fairer to say so than to imply otherwise:

• •Block one published version, so it can no longer be served or promoted
• •Roll the site back to the most recent version we had no objection to
• •Take the whole site offline, when there is no clean version to fall back to
• •Close the account, for repeated or deliberate breaches

We never edit your content, and we never delete it. A blocked version stops being served; it is not destroyed. If a decision is reversed, the site goes back exactly where it was.

What you get when we act

An email, before you notice anything else. It names the measure and its scope, the date, the reason in the words of the person who decided, whether the decision followed a report or our own review, whether any automated means were involved, the legal or contractual ground, and how to contest it.

A site that goes quiet without that email is a bug on our side, not a takedown. Tell us.

Contesting a decision

Reply to that email, or open a ticket from your SayLive space, and say why you disagree. A person re-examines it, we answer you, and a decision we got wrong we reverse ourselves without you having to insist.

This costs nothing and is not a prerequisite for anything: you keep the right to bring the matter before the competent Belgian courts at any point, whether or not you write to us first.

If you reported something

You get a confirmation that we received it, if you left us an address, and then a second email with what we decided and why, whichever way it went. If you think that decision is wrong, reply and someone else looks again.

We never pass your report, your name or your address to the person who published the site.